PerlDesk, is a fully featured help desk system, it is an ideal solution for companies with more than one technician who are required to support lots of users. Perldesk incorporates many features to streamline support and improve customer relations.
Perldesk allows convenient submission of support requests from users, they can either use the web based help desk - or simply send an email which is then logged straight into the perldesk database for staff review.
QAMaker lets you create a searchable list of questions and answers for your website. Users can browse through the list of questions, or just search for words appearing in a question or answer.
FAQ PLAIN stands for "FAQ Preprocessor Lacking An Interesting Name". It is very easy to use and generates customizable FAQ web pages. Features: Easy to use; no HTML code needed for the FAQ. Automatic numbering of questions; hierarchical structure of the numbering. Separate the FAQ into sections; section headers appear at top of page. Generates one static HTML page.
Faq-O-Matic is a CGI-based system that automates the process of maintaining a FAQ list. It allows visitors to your FAQ to take part in keeping it up-to-date. A permission system also makes it useful as a help-desk application, bug-tracking database, or documentation system.
WebTTS is a trouble ticketing system written in PERL5. Trouble Ticketing Systems are used by businesses and individuals to track problems in some type of product or service. I have written WebTTS to be a trouble ticketing system for ISP's. This package allows ISP's to track various service-related problems.
KbaseFree allows you to create web-based documentation and manuals from text files. It can be useful in intranet and internet environments. Once installed by the Sysadmin, web-based documentation can be created and maintained by non-technical personnel.
